Customer support · calculate_sla_breach
Compute SLA breach
SLA breach and remaining time for a ticket.
- Price
- included
- Requirements
- No connector
- runs on platform keys
- Human approval
- No
- read or internal write
Input
| Field | Type | Description |
|---|---|---|
| ticketId | string | Optional ticket UUID for reference |
| createdAt * | string | ISO 8601 timestamp of when the ticket was created |
| slaPolicy * | P1 | P2 | P3 | P4 | SLA policy tier to evaluate against |
| firstResponseAt | string | ISO 8601 timestamp of the first agent response (optional) |
Call this tool
Through the HTTP API, or from the MCP server with the run meta-tool.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"calculate_sla_breach","input":{"ticketId":"…","createdAt":"…","slaPolicy":"P1","firstResponseAt":"…"}}'$
run({ "tool": "calculate_sla_breach", "input": {"ticketId":"…","createdAt":"…","slaPolicy":"P1","firstResponseAt":"…"} })