Customer support · classify_intent
Classify intent
Detect the intent and urgency of a message.
- Price
- plan AI usage
- Requirements
- No connector
- runs on platform keys
- Human approval
- No
- read or internal write
Input
| Field | Type | Description |
|---|---|---|
| messageText * | string | The support message text to classify |
| subject | string | Optional ticket subject for better classification |
| customerTier | string | Customer subscription tier (e.g. starter, pro, enterprise) |
| ticketId | string | UUID of an existing support ticket to update with classification |
Call this tool
Through the HTTP API, or from the MCP server with the run meta-tool.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"classify_intent","input":{"messageText":"…","subject":"…","customerTier":"…","ticketId":"…"}}'$
run({ "tool": "classify_intent", "input": {"messageText":"…","subject":"…","customerTier":"…","ticketId":"…"} })