Customer support · create_ticket

Create a ticket

Create a ticket in the workspace and in Zendesk when connected.

Price: included
Requirements: No connector; runs on platform keys
Human approval: Yes, by default; outside-facing write: a human validates

Input

Field	Type	Description
tickets	array	Batch: the FULL list of tickets to create in one call (preferred whenever there is more than one). Each item takes the same fields as a single ticket. When provided, the top-level single-ticket fields are ignored.
subject	string	Short summary of the issue
description	string	Full description of the issue (the customer message, context, what was tried)
priority	low \| normal \| high \| urgent	Ticket priority. Maps to the SLA policy unless slaPolicy is given: urgent=P1, high=P2, normal=P3, low=P4
slaPolicy	P1 \| P2 \| P3 \| P4	Explicit SLA policy (overrides the priority mapping). The resolution deadline (slaBreachAt) is computed from it.
requesterEmail	string	Customer's email address
requesterName	string	Customer's name, when known
channel	email \| chat \| form \| slack \| teams \| internal	Where the request came from (default: email)
language	string	ISO 639-1 language of the customer (fr, en, es…)
intent	string	Classified intent (bug, billing, question, complaint, feature_request, urgent, other)
sentiment	positive \| neutral \| negative \| angry	Sentiment of the customer message
emailId	string	Source email id (from read_emails) to keep the link between the ticket and the email
tags	array	Tags to apply to the ticket

Call this tool

Through the HTTP API, or from the MCP server with the run meta-tool.

curl https://api.ezyagents.fr/gateway/v1/run \
  -H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
  -d '{"tool":"create_ticket","input":{"tickets":[],"subject":"…","description":"…","priority":"low"}}'

$run({ "tool": "create_ticket", "input": {"tickets":[],"subject":"…","description":"…","priority":"low"} })