Customer support · escalate_to_human
Escalate to a human
Hand a case to a human with priority and context (Slack, Zendesk, Intercom).
- Price
- included
- Requirements
- No connector
- runs on platform keys
- Human approval
- Yes, by default
- outside-facing write: a human validates
Input
| Field | Type | Description |
|---|---|---|
| ticketId | string | Internal or external ticket ID (optional) |
| reason * | string | Reason for escalation |
| priority * | P1 | P2 | P3 | P4 | Escalation priority |
| assignTo | string | Agent email or ID to assign to |
| customerEmail | string | Customer email for context |
| summary | string | Summary of the issue for the receiving agent |
Call this tool
Through the HTTP API, or from the MCP server with the run meta-tool.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"escalate_to_human","input":{"ticketId":"…","reason":"…","priority":"P1","assignTo":"…"}}'$
run({ "tool": "escalate_to_human", "input": {"ticketId":"…","reason":"…","priority":"P1","assignTo":"…"} })