Customer support · predict_csat_risk
Predict CSAT risk
Estimate the dissatisfaction risk of a ticket.
- Price
- plan AI usage
- Requirements
- No connector
- runs on platform keys
- Human approval
- No
- read or internal write
Input
| Field | Type | Description |
|---|---|---|
| threadLength * | number | Number of messages exchanged on the ticket |
| sentiment * | positive | neutral | negative | angry | Sentiment of the latest customer message |
| slaBreachHours * | number | Hours past the SLA target (0 if within SLA) |
| reassignments | number | How many times the ticket was reassigned / re-opened |
| tier | vip | pro | free | Customer tier |
Call this tool
Through the HTTP API, or from the MCP server with the run meta-tool.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"predict_csat_risk","input":{"threadLength":1,"sentiment":"positive","slaBreachHours":1,"reassignments":1}}'$
run({ "tool": "predict_csat_risk", "input": {"threadLength":1,"sentiment":"positive","slaBreachHours":1,"reassignments":1} })