Customer support · request_csat
Request CSAT
Send a satisfaction survey after resolution.
- Price
- included
- Requirements
- No connector
- runs on platform keys
- Human approval
- Yes, by default
- outside-facing write: a human validates
Input
| Field | Type | Description |
|---|---|---|
| surveys | array | Batch surveys: the FULL list of CSAT surveys to send in one call (preferred whenever there is more than one). Each item takes the same fields as a single survey. When provided, the top-level single-survey fields are ignored. |
| ticketId * | string | UUID of the support ticket |
| customerEmail * | string | Customer email address to send the survey to |
| customerName | string | Customer display name (optional) |
| language | fr | en | Language for the email (default: en) |
Call this tool
Through the HTTP API, or from the MCP server with the run meta-tool.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"request_csat","input":{"surveys":[],"ticketId":"…","customerEmail":"…","customerName":"…"}}'$
run({ "tool": "request_csat", "input": {"surveys":[],"ticketId":"…","customerEmail":"…","customerName":"…"} })