Support client · predict_csat_risk
Risque d'insatisfaction
Estime le risque d'insatisfaction d'un ticket.
- Prix
- usage IA du plan
- Prérequis
- Aucun connecteur
- fonctionne sur les clés plateforme
- Validation humaine
- Non
- lecture ou écriture interne
Entrée
| Champ | Type | Description |
|---|---|---|
| threadLength * | number | Number of messages exchanged on the ticket |
| sentiment * | positive | neutral | negative | angry | Sentiment of the latest customer message |
| slaBreachHours * | number | Hours past the SLA target (0 if within SLA) |
| reassignments | number | How many times the ticket was reassigned / re-opened |
| tier | vip | pro | free | Customer tier |
Appeler cet outil
Via l'API HTTP, ou depuis le serveur MCP avec le méta-outil run.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"predict_csat_risk","input":{"threadLength":1,"sentiment":"positive","slaBreachHours":1,"reassignments":1}}'$
run({ "tool": "predict_csat_risk", "input": {"threadLength":1,"sentiment":"positive","slaBreachHours":1,"reassignments":1} })