Support client · update_ticket_status
Mettre à jour un ticket
Change le statut d'un ticket dans le helpdesk connecté.
- Prix
- inclus
- Prérequis
- Zendesk ou Intercom ou Freshdesk
- à brancher dans Paramètres → Intégrations
- Validation humaine
- Oui, par défaut
- écriture vers l'extérieur : un humain valide
Entrée
| Champ | Type | Description |
|---|---|---|
| updates | array | Batch: the FULL list of ticket status updates to apply in one call (preferred whenever there is more than one). Each item takes the same fields as a single update. When provided, the top-level single-update fields are ignored. |
| ticketId | string | Ticket ID (internal UUID or external ID like ZD-123) |
| status | new | open | pending | resolved | closed | New status for the ticket |
| comment | string | Optional comment to add when updating status |
| provider | zendesk | intercom | freshdesk | internal | Helpdesk provider to update (default: internal) |
Appeler cet outil
Via l'API HTTP, ou depuis le serveur MCP avec le méta-outil run.
curl https://api.ezyagents.fr/gateway/v1/run \
-H "Authorization: Bearer ezk_…" -H "Content-Type: application/json" \
-d '{"tool":"update_ticket_status","input":{"updates":[],"ticketId":"…","status":"new","comment":"…"}}'$
run({ "tool": "update_ticket_status", "input": {"updates":[],"ticketId":"…","status":"new","comment":"…"} })