Support Agent
An AI agent to automate your customer support
The EzyAgents Support agent reads incoming requests, answers them from your knowledge base and escalates anything outside its scope to your team. It works in your existing tools — Gmail, Outlook, Zendesk, Slack — around the clock.
You stay in control: every sensitive action (replying to an unhappy customer, goodwill gestures, closing a ticket) can require human approval before it goes out.
14-day free trial, no credit card. Live in 10 minutes.
Immediate answers, day and night
Recurring questions — order tracking, billing, getting started — get an answer within seconds, weekends included.
A team focused on complex cases
The agent absorbs the repetitive volume; your advisors only step in on high-value requests or sensitive customers.
A tone and rules that you define
Brand guidelines, answer scope, escalation conditions: the agent follows your rules, not the other way around.
What the agent takes care of
- Triage and prioritization of incoming emails
- Zendesk ticket replies from your knowledge base
- Ticket creation and updates
- Automatic escalation to a human based on your rules (HITL)
- Answers in French and English
- Regular summaries of support activity
Deployed in three steps
01
Pick a template
Select a ready-to-use template, preconfigured with the tools and workflows of your line of business.
02
Connect your tools
Connect your existing tools in one click. No technical skills required.
03
Test, then activate
Test the agent in the sandbox, define the human-approval rules, then activate.
Connected to your tools
« Our customer service handles 3× more requests without growing headcount. First-contact resolution went from 52% to 89%. »
Director Customer Experience, Rakuten
+37 pts
NPS
-55 %
Cost / contact
89 %
First-contact resolution
Frequently asked questions
How do you automate customer support with AI?
Create an EzyAgents account, pick the Support template, connect your inbox or Zendesk in one click, import your documentation into the knowledge base, then test the agent in the sandbox before activating it. Allow about ten minutes.
Does the agent reply to customers without approval?
That is up to you. The human-in-the-loop (HITL) system lets you choose precisely what the agent sends on its own and what it submits to your team before sending — by request or customer type.
What happens when the agent does not know the answer?
It does not make an answer up: it escalates the request to your team with the context already gathered — history, attachments, suggested reply — following the escalation rules you defined.
Which support tools are compatible?
Gmail, Outlook, Zendesk, Slack and Microsoft Teams connect in one click, no code. The full list is available on the Connectors page.
Deploy your first agent today
14-day free trial, no credit card. Pro plan at €129/month, or €99/month billed annually.