Support Agent|From the Solo plan
An AI agent to automate your customer support
The EzyAgents Support agent reads incoming requests, answers them from your knowledge base citing its sources, and escalates anything outside its scope to your team. It works in your existing tools (Outlook, Gmail, Zendesk, Slack, Microsoft Teams), around the clock.
Immediate answers, day and night
Recurring questions (order tracking, billing, getting started) get an answer within seconds, weekends included.
- Triage and prioritization of incoming emails
- Sourced replies from your knowledge base (documents, Drive, SharePoint, Notion, Confluence)
A team focused on complex cases
The agent absorbs the repetitive volume; your advisors only step in on high-value requests or sensitive customers.
- Tickets created and tracked in Zendesk, statuses updated in Intercom and Freshdesk
- AI call-back to an unhappy customer, or a web call from a simple link
A tone and rules that you define
Brand guidelines, answer scope, escalation conditions: the agent follows your rules, not the other way around.
- Automatic escalation to a human based on your rules (HITL)
- Response-time tracking, satisfaction measurement and regular summaries in Slack or Teams
Customer support working
Gmail → Triage and prioritization of incoming emails
Outlook → Sourced replies from your knowledge base (documents, Drive, SharePoint, Notion, Confluence)
What the agent takes care of
You stay in control: every sensitive action (replying to an unhappy customer, goodwill gestures, a phone call-back, closing a ticket) can require human approval before it goes out.
- Triage and prioritization of incoming emails
- Sourced replies from your knowledge base (documents, Drive, SharePoint, Notion, Confluence)
- Tickets created and tracked in Zendesk, statuses updated in Intercom and Freshdesk
- AI call-back to an unhappy customer, or a web call from a simple link
- Automatic escalation to a human based on your rules (HITL)
- Response-time tracking, satisfaction measurement and regular summaries in Slack or Teams
GmailOutlook
Zendesk
Intercom
Freshdesk
Slack
Microsoft Teams
Google Drive“Our customer service handles 3× more requests without growing headcount. First-contact resolution went from 52% to 89%.”
+37 pts
NPS
-55 %
Cost / contact
89 %
First-contact resolution
Frequently asked questions
Create an EzyAgents account, pick the Support template, connect your inbox or Zendesk in one click, import your documentation into the knowledge base (files, Google Drive, SharePoint, Notion, Confluence), then test the agent in the sandbox before activating it. Allow about ten minutes.
That is up to you. The human-in-the-loop (HITL) system lets you choose precisely what the agent sends on its own and what it submits to your team before sending, by request or customer type.
It does not make an answer up: it escalates the request to your team with the context already gathered (history, attachments, suggested reply), following the escalation rules you defined.
Gmail, Outlook, Zendesk, Intercom, Freshdesk, Slack and Microsoft Teams connect in one click, no code. The agent can also call a customer back by phone or send them a web-call link, with no switchboard or operator. The full list is available on the Connectors page.
Get started
14-day free trial, no credit card. Live in 10 minutes.
01
Create your workspace
An email is enough. Your Manager and first agents are ready in minutes.
02
Connect your tools
Gmail, HubSpot, Slack, Pennylane: one click per connector, no API key.
03
Hand over a first mission
To the Manager or to an agent. You approve what goes out, it does the rest.
The other agents