How a tech scale-up divided by 4
its HR onboarding time

With headcount growing 40% in one year, the tech scale-up's People team faced a rising volume of onboarding requests: tool access, HR policies, benefits questions, internal procedures. Each new employee generated an average of 15 questions in their first week — more than 900 questions per quarter for a People team of 4.

The welcome experience suffered: response times of 4 to 24 hours, sometimes outdated information, and frustration for new joiners and the HR team alike.

the tech scale-up deployed an EzyAgents HR agent in 12 days, connected to their internal knowledge base (the tech scale-up, naturally), their HRIS and their shared documentation spaces. The agent was trained on the entire onboarding guide, HR FAQs and internal procedures.

• Instant answers to frequent onboarding questions (access, tools, benefits, policies)
• Escalation to an HR Business Partner for complex or sensitive situations
• Automatic knowledge base updates when policies change
• Collects feedback from new employees for continuous improvement
• Weekly People dashboard: most frequent questions, documentation gaps identified

On day one of deployment, the agent answered 100% of onboarding questions without human intervention. By the end of the first month, 75% of recurring HR questions were handled autonomously, with a new-employee satisfaction score of 4.8/5.

Average operational onboarding time (until the employee is fully autonomous with the tools) dropped from 5 days to 1.2 days. The People team saves 120 hours per month — the equivalent of 0.75 FTE reassigned to strategic work.