How Notion divided by 4
its HR onboarding time

With headcount growing 40% in one year, Notion's People team faced a rising volume of onboarding requests: tool access, HR policies, benefits questions, internal procedures. Each new employee generated an average of 15 questions in their first week — more than 900 questions per quarter for a People team of 4.

The welcome experience suffered: response times of 4 to 24 hours, sometimes outdated information, and frustration for new joiners and the HR team alike.

Notion deployed an EzyAgents HR agent in 12 days, connected to their internal knowledge base (Notion, naturally), their HRIS and their shared documentation spaces. The agent was trained on the entire onboarding guide, HR FAQs and internal procedures.

• Instant answers to frequent onboarding questions (access, tools, benefits, policies)
• Escalation to an HR Business Partner for complex or sensitive situations
• Automatic knowledge base updates when policies change
• Collects feedback from new employees for continuous improvement
• Weekly People dashboard: most frequent questions, documentation gaps identified

On day one of deployment, the agent answered 100% of onboarding questions without human intervention. By the end of the first month, 75% of recurring HR questions were handled autonomously, with a new-employee satisfaction score of 4.8/5.

Average operational onboarding time (until the employee is fully autonomous with the tools) dropped from 5 days to 1.2 days. The People team saves 120 hours per month — the equivalent of 0.75 FTE reassigned to strategic work.